A Case Study: TSA’s Social Media Strategy is a Masterclass in Branding
When you think of the Transportation Security Administration (TSA), “hilarious social media presence” probably isn’t the first description that comes to mind. After all, this is the agency responsible for pat-downs, strict rules about liquids, and making sure we all follow the regulations so we can travel safely. Yet, over the past few years, the TSA’s digital team has pulled off something remarkable: they’ve transformed a potentially dry, bureaucratic image into a surprisingly entertaining, trustworthy, and even endearing brand on social media. You’re not a believer? Check out their @tsa IG Page where they bill themselves as, “Princess of Puns, King of K9s, Tell of Travel Tips, Passion for Prohibited Items”, and “Admirer of Alliteration”